Stephen Reed was promoted to Partner on January 1, 2011. Steve is a 1985 graduate of Anderson University. He joined the firm in 1990 as a staff accountant and then was promoted to manager in 2000. Steve will be overseeing quality control in financial statement preparation, as well as individual and small business tax preparation and small business advisory services. When Steve is not in the office he enjoys golf, softball, Nascar and is an active member of Kingsway Christian Church. Steve has been married to his wife Marcie for 24 years and has two lovely daughters.
Client Retention Is the Real Growth Strategy for Professional Services Firms
Key Takeaways: Winning new clients matters, but firms that can't retain them must keep replacing lost revenue before growth is possible. Reliability and follow-through, not just expertise, are what build or break client trust over time. Proactive, consistent...