Electronic Health Records (EHR) deliver enhanced efficiency, improved patient care, and streamlined workflows. However, the implementation of EHR systems is complex and challenging. In this article, we explore common challenges faced during EHR implementation and provide insights into overcoming these challenges to achieve a seamless transition.
Choosing the Right EHR System
The market is flooded with various options for EHR systems, so organizations need to carefully evaluate and select a system that aligns with their specific needs. This typically necessitates thorough research of vendors and systems, as well as having a grasp of the timeline needed for implementation. Additionally, you’ll want to establish a generous and flexible budget that allows for additional or emergency resources. Implementing a system that caters to the unique requirements of the practice with an expert vendor that is transparent and knowledgeable ensures a smoother transition.
Communication and Training
When implementing EHRs, effective communication and patience during the rollout are paramount. Here are some valuable tips for fostering smoother communication and ensuring successful training:
- Enable and Support the Launch Team: Healthcare providers should grant launch staff the authority to proactively manage unexpected challenges. A clearly defined escalation strategy helps to swiftly address emergencies and mitigate potential frustrations among both staff and patients.
- Develop resolution strategies: Go-live support teams should establish detailed protocols for identifying and resolving technical issues, including issues with both hardware and software. Designate individuals responsible for each type of problem and be share they share solutions for issues. Keeping everyone involved in all stages of identifying and solving issues will go a long way in making the transition as smooth as possible.
- Support from Leadership: Implementing EHRs can be disruptive to a working environment. Leaders who communicate effectively to staff and patients on successes at setbacks, who can acknowledge the benefits and the challenges of an EHR rollout, and who can make sure users are aware of available support staff if issues arise can ensure a smoother implementation experience.
Workflows
Emphasizing the significance of workflows is crucial for healthcare professionals as they strategize, document, and communicate information regarding EHR implementation. Recognize that healthcare workflows vary, with certain processes being more integral to the well-being of patients.
Consider these workflows that warrant special attention in your EHR implementation:
- Blood banks: Blood banks play a vital role where lives depend on efficient processes. Therefore, it is imperative to ensure that your EHR implementation thoroughly addresses the intricacies of this workflow.
- Medication Reconciliation: Before the EHR system goes live, organizations need to confirm that the system effectively tracks patients’ medications both pre- and post-admittance.
- Patient Movement: Tracking patients’ movements throughout their hospital stay is paramount for ensuring proper care. This aspect of the workflow is critical to maintaining a holistic view of patient care and facilitating effective communication among healthcare teams.
- Level of Care: Accurately documenting a patient’s stages, whether they are in the ER or ICU, significantly influences accurate medical billing and ensures appropriate levels of care.
- Careful Transport: The careful monitoring of how patients are physically transported within the facility deserves special consideration during EHR implementation so that patients are moved smoothly and securely.
