The field of veterinary medicine is experiencing advancements in new technologies as well as improvements in more established ones. These technologies have made veterinary practices more efficient, and they’ve improved client relationships and patient care. Here are some key technologies that veterinary practices can adopt to enhance their operations and free up staff to focus on quality care.
Practice Information Management Systems (PIMS)
Also known as veterinary practice management software, PIMS is the backbone of a modern veterinary practice. These systems help manage patient records, appointments, billing, and inventory. PIMS streamlines administrative tasks, boosts operational efficiency and revenue, reduces paperwork and manual data entry, and improves patient outcomes and client satisfaction. All of this allows veterinary staff to spend more time on patient care and client interactions. With PIMS, practices can easily access patient history, medical records, and treatment plans, ensuring a more comprehensive and coordinated approach to healthcare.
Telehealth
Implementing telehealth technology allows veterinarians to consult with clients remotely, reducing the need for in-person visits. This not only makes veterinary care more accessible but also helps with triage and follow-up consultations. Telehealth can be especially valuable for clients in remote areas and for follow-up discussions, improving client engagement and satisfaction. Usable telehealth tools include email, text messaging, and video call applications as well as more sophisticated telehealth software options or platforms.
When practices provide telehealth services, they are able to charge for their time and expertise while retaining clients that might otherwise have turned to direct-to-consumer telehealth companies for the sake of convenience.
Online Scheduling
Online scheduling systems simplify the appointment booking process by offering a user-friendly platform that allows clients to book appointments at their convenience. This has the added benefit of reducing phone calls and administrative tasks. Additionally, some online scheduling systems have a waitlist option to backfill last-minute cancellations by immediately alerting the first person on the list via email or SMS message. This not only boosts efficiency but also improves the client experience by providing a seamless booking process.
Practice-Linked Online Pharmacies
Online pharmacies ensure that clients have easy access to prescribed medications and products, while also allowing the practice to monitor and manage inventory more efficiently. Clients benefit from the convenience of having their pet’s medication delivered to their doors, while practices can generate additional revenue.
Social Media and Marketing
Social media platforms provide an effective way for veterinary practices to engage with clients and the community. Successful social media marketing helps practices build their brand, share educational content, and connect with clients on a more personal level. Regular updates on social media can also keep clients informed about special offers, events, and important pet health information.
Consistent engagement is key when it comes to success on social media, but if this seems like a daunting task, consider using a social media management platform. Through these platforms, you can schedule posts ahead of time on the networks of your choice. Most of these platforms also offer trend monitoring and insights so you can assess the reach and impact of your social media account.
Controlled Drug Management
Tracking controlled substances is required to adhere to Drug Enforcement Administration and state reporting requirements. This has been done traditionally with paper-based logs, which are prone to a variety of flaws, such as gaps in entries or getting misplaced. By implementing controlled drug management systems, practices can streamline this workflow while maintaining strict compliance with regulations and tracking the use of controlled substances. These systems reduce the risk of diversion and ensure that these drugs are only administered when necessary. This not only enhances legal compliance but also safeguards patient well-being.
AI for Routine Tasks
Artificial intelligence can be a game-changer for practices. AI-driven software can automate and streamline repetitive and time-consuming tasks, such as appointment reminders, billing, record-keeping, and refilling prescriptions. This frees up staff to focus on more critical aspects of patient care and client interactions. Keep in mind that team members will still need to review and confirm the accuracy of responses generated by AI.
AI for Diagnosis
AI is being increasingly used to aid in the diagnosis of medical conditions in pets. Machine learning technology can analyze medical images, lab results, and patient history to provide more accurate and timely diagnoses. This technology can result in better patient outcomes by enhancing diagnostic precision and expediting treatment processes.
Digital Radiography
Implementing and maintaining digital equipment can be costly, but compared to traditional film-based radiography, digital systems offer faster results, lower radiation exposure to both patients and staff, and the ability to easily share and store images. Digital radiography not only improves diagnostic accuracy but also enhances client communication by allowing them to view and discuss their pet’s X-rays with the veterinarian.
Veterinary practices that embrace the above technological innovations are not only putting themselves in advantageous positions among competitors, they are providing the best possible care to patients while maintaining strong client relationships.
Retirement should be a time to finally relax and enjoy your golden years, but for many people, this is only possible with careful planning, discipline, and smart financial decisions made during your working years. Below we take a look at some essential tips financially savvy people use to be successful in retirement.
Start Early and Save Consistently
Financially savvy savers know that you need to start early and save consistently in order to reap the most benefits of compound interest. As soon as you can make saving for retirement a regular habit, this should be your goal. By doing so, you can take advantage of the growth potential of your investments and build a substantial nest egg.
Starting Late in the Retirement Savings Game?
If you’re getting a late start in saving for retirement, taking advantage of compound interest is still possible, but it will likely require more focused effort and discipline. The most crucial step to take is to start today. Try to contribute as much as you can to retirement accounts like IRAs and 401(k)s while taking advantage of any matching contributions by employers. You can also delay retirement by a few years if possible, allowing more growth through compound interest. The key when starting late is to practice consistent, disciplined saving and make smart investment choices.
Set Clear Financial Goals
Savvy savers are proactive planners, which means they set clear goals for their money. Take the time to assess your current financial situation, estimate your retirement expenses, and determine how much you need to save to meet those expenses. Set specific, achievable goals to help stay on track and make informed financial decisions. Once you get going, you’ll need to keep tabs on where your money is going and how much it’s growing. Meet with an investment professional at least annually but also after any big life changes—like a new baby or a job transition. You want to understand how those changes could affect your retirement savings plan.
Maximize Retirement Account Contributions
Take full advantage of retirement savings accounts like 401(k)s and IRAs. This includes contributing the maximum allowable amount each year, taking advantage of any employer matches or tax benefits. Additionally, you want to avoid borrowing from your 401(k) account. A 401(k) loan can be risky due to taxes and penalties if you can’t repay the loan. Not to mention, it’s usually not worth the loss of long-term compound growth on the money you borrow.
Minimize Debt
Carrying excessive debt into retirement can be a burden during your golden years, so you’ll want to work diligently to minimize debt before retirement. This might involve paying off credit card balances, mortgages, or other outstanding loans. Reducing debt will decrease financial stress and untangle more resources for enjoying retirement.
Create a Budget and Stick to It
Budgeting is a fundamental tool of financial success. Budgets help to maintain financial discipline and avoid overspending. The financially savvy create detailed budgets that outline their expected income and expenses. They track their spending carefully and adjust their budget as needed to ensure they stay within their means.
Create a Diverse Investment Portfolio with a Long-Term Focus
A well-diversified investment portfolio is a hallmark of savvy savers. Be sure you’re diversifying your investments across various asset classes, such as stocks, bonds, and real estate. This helps lead to more stable and consistent returns over the long term.
Speaking of long-term moves, smart investors play the long game when it comes to investing, and they’re not looking for short-term gains, so they don’t jump from investment to investment with every up and down in the stock market. However, you should also be investing in less volatile wealth building channels, such as mutual funds with a history of growth. Just remember that the key to a successful portfolio of growth is patience.
If you have any questions, or if you’re looking for personalized guidance tailored to your unique situation, don’t hesitate to reach out. Contact me directly for more information or to schedule an appointment. Let’s embark on the journey to a successful retirement together.
Medical practices face the dual challenge of providing quality patient care while ensuring financial sustainability. Optimizing revenue cycle management – the series of processes that manage patient billing, insurance claims, and revenue collection – is a key component of achieving this balance and ultimately improving your bottom line. In this article, we’ll explore key strategies to enhance your revenue cycle management in order to drive both financial success and patient satisfaction.
Streamline Patient Scheduling and Registration
Efficiency starts at the very beginning of the patient encounter, so it’s important to streamline scheduling and registration. Ideally, you want a system where patients have the capability to schedule their own appointments, receive reminders of upcoming appointments, and pay online. When you provide a simple and accessible payment process, your patients are more likely to respond in a timely manner.
Invest in Patient Eligibility Verification
Automating patient eligibility verification is crucial for avoiding insurance claim denials. Invest in technology that verifies a patient’s insurance coverage before their appointment. If there is any incorrect or expired insurance information, this will allow your staff to address those discrepancies ahead of time and reduce claim rejections.
Offer a Transparent and Convenient Payment Process
Clear communication about patient financial responsibility is essential. Before appointments, provide patients with estimates of their out-of-pocket costs, including copayments and deductibles. This transparency prepares patients for their financial obligation and minimizes the risk of unpaid bills. In addition, consider offering flexible payment plans to help patients manage their healthcare expenses. And as mentioned above, offer a convenient online payment option would encourage timely payments.
Optimize Revenue with Claims Scrubbing Software
If you want to optimize revenue flow, you need to modernize your claims processing system. Claims scrubbing – the process of checking claims before submitting them to insurers to ensure that they’re accurate, complete, and have the correct codes – increases the chances the insurer pays each claim quickly. Claims scrubbing used to be a time-consuming manual undertaking, but modern software with claim-scrubbing technology can execute the process almost immediately.
Partner with Professional Billing Services
Outsourcing medical billing can improve your revenue cycle management while freeing up your staff’s time to focus on patient care. Professional billing services specialize in navigating the complexities of billing and coding, leading to reduced claim denials and faster reimbursements. A revenue manager will look for ways to improve your process efficiency and expedite payment.
Invest in Claim Denials Management
Claim denials, though inevitable, can be major obstacles to healthy revenue flow, but they can be minimized. Establish a systematic approach to manage denials by identifying common reasons for denials and addressing them at their root. You need to invest in staff training and software to improve coding, accuracy, claim documentation, and claim resubmittal. Regularly review denied claims, appeal when appropriate, and continually refine your processes to minimize future denials. You can also outsource your claim denial management to experts, which typically sees a 99% first-pass acceptance rate.
Offer Flexibility for Collecting Payment
Have a plan for collecting delinquent payments from patients. Anything from providing staff with a prepared script to follow when contacting patients to offering a payment plan will help keep communication open and maximize revenue.
The Small Business Administration (SBA) recently changed the rules that apply to both the 7(a) and 504 loan programs. The goal is to streamline the loan application process, broaden the amount and variety of lenders, and relax regulations in order to reach more small businesses, particularly those in underserved communities. Below we’ll go over the recent changes to SBA loan programs.
SBA Loan Programs
The SBA is a lender of two small business loans. The most popular loan is the 7(a) loan, which can be used for real estate, equipment, acquisitions, and other working capital. It has a maximum borrowing limit of $5 million. The 504 loan is the other loan program offered by the SBA, and it is generally used for real estate or land loans, with fixed interest rates and maturity up to 25 years. It has a maximum borrowing limit of $5.5 million.
Expanding Approved Lenders
Prior to the Covid-era Paycheck Protection Program (PPP), the SBA had limited the number of approved SBA lenders to a select handful. This limit was lifted considerably with the PPP program, and the new rules do away with a cap on the number of approved lenders altogether. The goal is to increase the number of loans distributed and reduce the timeline of loan applications.
New Criteria
The SBA is simplifying the evaluation process for borrowers by removing some criteria. Previously, multiple factors were considered when assessing potential borrowers, including the character and reputation of the applicant, experience and depth of management, projected cash flow and future prospects, invested equity, and value of collateral. However, the new rules look at only the applicant’s credit report, cash flow, and equity or collateral. Removing “character and reputation” from the list of criteria helps to eliminate any individual bias in the loan process.
The new rules also allow borrowers to use 7(a) loan proceeds to fund partial changes in the ownership of the business. In the past, a 7(a) loan could only be used to fund a full change in ownership. This move grants borrowers more flexibility to restructure the business.
Finally, the SBA is implementing new technology to figure borrower eligibility. This should help curtail the burden on SBA lenders and simplify the process in order to boost lending.
New Determining Authority
When a small business 7(a) and 504 loan application or modification request is denied, either the Director of the Office of Financial Assistance or the Director’s designee(s) are authorized to make the final decision on reconsideration. Previously, only the Director of the Office of Financial Assistance had this authority. This change is to help enact fair and timely loan reconsiderations.
No More “Credit Elsewhere” Test
Finally, the “credit elsewhere analysis” that was a required component of the SBA loan process is reduced to a “check the box” with no need for corresponding paperwork. This was a step in the process that proved all other possible sources of funding had been exhausted, justifying the need to obtain SBA financing.
Small retailers often find it challenging to compete and thrive in markets driven by big stores and retail chains. However, with the right strategies and a focused effort, small retailers can carve out a niche and strongly compete with larger stores. Here are some key strategies that can help small retailers compete successfully in a crowded marketplace.
Embrace Personalized Customer Service
A significant advantage that small retailers have over larger stores is their ability to provide consistent personalized customer service. By fostering a welcoming atmosphere, small retailers can build strong relationships with their customers and tailor their offerings to meet customers’ unique needs and preferences. Independent retailers should strive to greet customers by name, remember their previous purchases, and offer product recommendations. To help with this, consider implementing point-of-sale software with built-in customer management tools. Additionally, retailers can also consider offering multiple services to address client needs, such as free gift wrapping, personal shopping assistance, and customization options. By going the extra mile to meet customer needs, small retailers can differentiate themselves and create a loyal customer base.
Curate Unique and Niche Product Selections
Larger stores may be able to offer a wider range of products, but small retailers can compete by curating unique and niche products that might be challenging to find in large retailers. By carefully selecting products that align with their target market’s interest and preferences, small retailers can offer something different and exclusive, establishing themselves as a go-to destination for customers seeking these harder-to-find items. To be successful at this, small retailers should continuously have conversations with customers about the lates trends, and update their product offerings in order to stay ahead of the competition.
Focus on Local Community and Connections
Small retailers can build a strong local community presence. They are in a unique position to build connection with their communities by partnering with local organizations, sponsoring community events such as sports leagues and charity events, and collaborating with other small businesses to promote each other and create a sense of unity. Actively engaging in the local community allows small retailers to enhance their brand visibility and create a positive reputation as a trusted and credible local retailer.
Embrace Technology
Small retailers don’t typically have the same financial resources as larger stores, but they should still consider reaching a broader audience with a strong online presence. Setting up an online store and promoting products through social media platforms can help small retailers attract customers who prefer the convenience of online shopping. Additionally, small retailers should utilize customer relationship management (CRM) software to help analyze customer data, personalize marketing efforts, and establish long-term customer loyalty.
