by Daniel Kittell | Accounting News, Industry - Veterinary Medicine, News, Newsletter
Running a veterinary clinic means juggling patient care, staff needs, and business operations. Technology can help ease that load, and in 2026, several trends are beginning to emerge for better efficiency, security, and staff and client support. Here are the technology trends shaping the veterinary industry in the year to come.
AI Is Reshaping Workflow
AI is becoming an indispensable tool for diagnostics, documentation, and scheduling. Some AI-powered tools can create notes and exam summaries, helping staff spend less time on paperwork and more time on animals. AI tools can also scan X-rays or lab results to support faster and more accurate results than humans alone. But AI is not a replacement for humans. Professional expertise still guides treatment, and human interaction is still imperative for client comfort, confidence, and retention.
Telemedicine Isn’t Going Anywhere
The pandemic pushed the industry into exploring virtual care, and now it’s a practical tool for ongoing care and follow-ups. Telehealth platforms allow practices to consult with clients, address minor concerns, and answer questions. It’s convenient for both clients and practices (when used efficiently, telehealth can help increase daily cases), but it’s especially helpful for clients in rural areas and those with mobility issues.
Health Trackers for Personalized Care
Just like wearable gadgets for humans, activity trackers and smart collars can track an animal’s heart rate, steps, and sleep. They alert clients through apps when red flags like weight gain or low energy start trending, potentially leading to preventative care and tailored treatment plans, not just emergency or reactive care.
Cloud-Based Practice Software
Cloud-based management software is essential. It automates scheduling, inventory, and billing, and it offers stronger security. Staff can log in from anywhere, updates happen automatically, and multi-location clinics or hospitals can work more seamlessly across sites. Costs typically start low, add-on features like online scheduling are usually easy to integrate, and if a computer crashes? Your data is still safe.
Flexible Payment Options Help Reduce Financial Stress
Affordability remains a significant barrier to care. Payment flexibility not only helps clients but also protects a clinic’s revenue by facilitating ongoing care and routine visits. Platforms that support wellness checkups, subscriptions, pet insurance, and in-house financing can ease budgets, reduce admin work, and ensure clients follow through with recommended care. Sometimes, payment flexibility is all it takes to prevent economic euthanasia.
Digital Wellness Plans
Digital wellness platforms can create custom plans to help clients stay on schedule, which leads to reliable revenue streams for practices. These platforms help by spreading out costs and reminding pet owners when it’s time for exams, vaccines, medicines, or screenings. It’s affordable for owners, sustainable for staff, and helps to increase compliance. And when clinics see higher compliance, pets stay healthier. If your practice is just wading into the waters of digital wellness platforms, try starting small with one platform to test.
by Stephen Reed | Accounting News, Industry - Veterinary Medicine, News, Newsletter
The field of veterinary medicine is experiencing advancements in new technologies as well as improvements in more established ones. These technologies have made veterinary practices more efficient, and they’ve improved client relationships and patient care. Here are some key technologies that veterinary practices can adopt to enhance their operations and free up staff to focus on quality care.
Practice Information Management Systems (PIMS)
Also known as veterinary practice management software, PIMS is the backbone of a modern veterinary practice. These systems help manage patient records, appointments, billing, and inventory. PIMS streamlines administrative tasks, boosts operational efficiency and revenue, reduces paperwork and manual data entry, and improves patient outcomes and client satisfaction. All of this allows veterinary staff to spend more time on patient care and client interactions. With PIMS, practices can easily access patient history, medical records, and treatment plans, ensuring a more comprehensive and coordinated approach to healthcare.
Telehealth
Implementing telehealth technology allows veterinarians to consult with clients remotely, reducing the need for in-person visits. This not only makes veterinary care more accessible but also helps with triage and follow-up consultations. Telehealth can be especially valuable for clients in remote areas and for follow-up discussions, improving client engagement and satisfaction. Usable telehealth tools include email, text messaging, and video call applications as well as more sophisticated telehealth software options or platforms.
When practices provide telehealth services, they are able to charge for their time and expertise while retaining clients that might otherwise have turned to direct-to-consumer telehealth companies for the sake of convenience.
Online Scheduling
Online scheduling systems simplify the appointment booking process by offering a user-friendly platform that allows clients to book appointments at their convenience. This has the added benefit of reducing phone calls and administrative tasks. Additionally, some online scheduling systems have a waitlist option to backfill last-minute cancellations by immediately alerting the first person on the list via email or SMS message. This not only boosts efficiency but also improves the client experience by providing a seamless booking process.
Practice-Linked Online Pharmacies
Online pharmacies ensure that clients have easy access to prescribed medications and products, while also allowing the practice to monitor and manage inventory more efficiently. Clients benefit from the convenience of having their pet’s medication delivered to their doors, while practices can generate additional revenue.
Social Media and Marketing
Social media platforms provide an effective way for veterinary practices to engage with clients and the community. Successful social media marketing helps practices build their brand, share educational content, and connect with clients on a more personal level. Regular updates on social media can also keep clients informed about special offers, events, and important pet health information.
Consistent engagement is key when it comes to success on social media, but if this seems like a daunting task, consider using a social media management platform. Through these platforms, you can schedule posts ahead of time on the networks of your choice. Most of these platforms also offer trend monitoring and insights so you can assess the reach and impact of your social media account.
Controlled Drug Management
Tracking controlled substances is required to adhere to Drug Enforcement Administration and state reporting requirements. This has been done traditionally with paper-based logs, which are prone to a variety of flaws, such as gaps in entries or getting misplaced. By implementing controlled drug management systems, practices can streamline this workflow while maintaining strict compliance with regulations and tracking the use of controlled substances. These systems reduce the risk of diversion and ensure that these drugs are only administered when necessary. This not only enhances legal compliance but also safeguards patient well-being.
AI for Routine Tasks
Artificial intelligence can be a game-changer for practices. AI-driven software can automate and streamline repetitive and time-consuming tasks, such as appointment reminders, billing, record-keeping, and refilling prescriptions. This frees up staff to focus on more critical aspects of patient care and client interactions. Keep in mind that team members will still need to review and confirm the accuracy of responses generated by AI.
AI for Diagnosis
AI is being increasingly used to aid in the diagnosis of medical conditions in pets. Machine learning technology can analyze medical images, lab results, and patient history to provide more accurate and timely diagnoses. This technology can result in better patient outcomes by enhancing diagnostic precision and expediting treatment processes.
Digital Radiography
Implementing and maintaining digital equipment can be costly, but compared to traditional film-based radiography, digital systems offer faster results, lower radiation exposure to both patients and staff, and the ability to easily share and store images. Digital radiography not only improves diagnostic accuracy but also enhances client communication by allowing them to view and discuss their pet’s X-rays with the veterinarian.
Veterinary practices that embrace the above technological innovations are not only putting themselves in advantageous positions among competitors, they are providing the best possible care to patients while maintaining strong client relationships.
